Welcome to Bengal Threads (www.bengalthreads.in)

This Privacy Policy describes how Bengal Threads (“Company”, “We”, “Us”, “Our”) collects, uses, stores, and protects the information provided by users (“User”, “You”, “Your”) when you visit or make a purchase from our website www.bengalthreads.in.

Bengal Threads is engaged in the business of selling ethnic wear and related products. This policy explains your rights regarding your personal information and how you can contact us in case of any concerns.

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and applicable rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Shipping and billing address
• IP address
• Payment details (processed securely via payment gateways)
• Order and transaction details
• Any information you provide via contact forms, reviews, or communication

We do not intentionally collect sensitive personal data unless required for legal or operational purposes.

2. How We Collect Information

We collect information in the following ways:

a) Directly from You

When you:

• Place an order
• Contact us via email or phone
• Fill forms on the website
• Provide feedback or reviews

b) Automatically (Cookies & Tracking)

We use cookies and similar technologies to:

• Improve website performance
• Understand user behavior
• Remember preferences

You can disable cookies in your browser settings, but some features may not work properly.

3. Why We Collect Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you regarding orders or queries
• Improve our products and services
• Send updates, offers, or promotional content (you can opt out anytime)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Sharing of Information

We do not sell or rent your personal data.

We may share your data only with:

• Delivery partners (for order fulfillment)
• Payment gateways (for secure transactions)
• Service providers (hosting, analytics, etc.)
• Legal authorities, if required by law

All third parties are required to keep your information secure and confidential.

5. Cookies Policy

Our website uses cookies to enhance your browsing experience.

Cookies help us:

• Understand user preferences
• Improve website functionality
• Show relevant advertisements

You can control cookies through your browser settings.

6. Data Security

We take reasonable security measures to protect your information, including:

• Secure servers
• SSL encryption
• Restricted access to data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. User Rights

You have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of your data
• Withdraw consent

To exercise these rights, contact us using the details below.

8. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes

9. Children’s Privacy

Our website is not intended for individuals under 18 years of age. If you are under 18, please use the website under parental supervision.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

By continuing to use our website after updates, you agree to the revised policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

Bengal Threads
📍 Shop Address: 215 Bidhan Sarani, Kolkata – 700006
📧 Email: info@bengalthreads.in
📧 Alternate Email: contact@bengalthreads.in
📞 Phone: +91 9831302332

Customer Support:
Got questions? Call us 24/7.