Cancellation & Refund Policy

Bengal Threads (www.bengalthreads.in)

Bengal Threads aims to provide a smooth and customer-friendly shopping experience. The following policy applies to all purchases made on our website.

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Order Cancellation

• Cancellation requests can be made within 24 hours of placing the order, subject to approval by Bengal Threads.
• Cancellation requests will not be accepted if the order has already been processed or shipped.
• Once an order is dispatched, it cannot be cancelled.

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Same Day / Special Orders

• Orders placed under Same Day Delivery (if applicable) are not eligible for cancellation.
• Orders placed during special promotions, festive sales, or limited-time offers (such as Diwali, Valentine’s Day, etc.) cannot be cancelled.

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Refund / Replacement Policy

Bengal Threads follows a No Refund Policy.

• Refunds are not provided under any circumstances.
• Only replacement will be offered in valid cases.

Replacement will be provided only if:

• Wrong product is delivered
• Damaged or defective item is received

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Reporting Issues

If you receive a product that is damaged, defective, or incorrect:

• You must notify us within 24 hours of delivery
• Complaints raised after this period may not be accepted
• Our Customer Support Team will review your request and approve the replacement

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Conditions for Replacement

• Product must be unused and in original condition
• Original packaging, tags, and invoice must be intact
• Images/videos may be required for verification

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Contact Us

For cancellation or replacement requests, please contact us:

Bengal Threads
📍 215 Bidhan Sarani, Kolkata – 700006
📧 Email: info@bengalthreads.in
📧 Alternate Email: contact@bengalthreads.in
📞 Phone: +91 9831302332

Customer Support:
Got questions? Call us 24/7.